Alarm company software built around the sale, the install and the renewal
A security company gets paid three times: when the system is sold, when it is installed, and every month the customer keeps monitoring or a service plan. A lot of alarm company software is built for only one of those. This system follows the customer through all three, so a lead never goes cold, an install never waits on paperwork, and a renewal never lapses because nobody noticed.
We set it up around your packages, crews and service areas, and we run it every month.
From inquiry to site survey in minutes
- Leads from your website, your Google profile, the calls you log and texts land in one inbox with their source
- The customer picks a site survey time that fits your crews' calendar, then gets a confirmation and a reminder by text
- On Advanced, an assistant answers questions on your website and by text at any hour: cameras or alarms, indoor or outdoor, home or business, which areas you cover. It books the survey and never quotes a price you have not approved
Quotes that do not go quiet
Good alarm company software makes follow-up automatic. Each survey becomes a quote record with photos, the devices you proposed and the price. The CRM reminds your sales team to follow up on quotes nobody answered, and shows your close rate by package and by salesperson.
Security system installer software for crews and jobs
Once a quote is accepted, the install is scheduled by crew and date, with the device list, site notes, the access instructions the customer shares, and photos from the survey. Installers see their jobs on a phone, check off devices as they go in, and upload photos of the finished work. The customer gets a text when the crew is on the way and when the job is done.
Service tickets and the monthly revenue that keeps you in business
This is where alarm company software earns its keep:
- Customers report problems by text or web form, and each ticket gets a priority and a technician
- Every site keeps its full history: devices, install date, warranty dates, tickets and visits
- Monitoring and service plan renewals get reminders before they lapse, and the CRM flags accounts that have not renewed
- Review requests go out after installs and service visits, which helps your Google Maps ranking
If you already use alarm dealer software for monitoring accounts, or an accounting system, Enterprise plans connect to it where it offers an API.
A CRM for security companies with more than one crew
As a CRM for security companies with several crews or offices, it keeps each team's calendar separate while the owner sees everything in one weekly report: new leads by source, surveys booked, quotes open and won, installs done, tickets open and renewals due.
Pair it with Local SEO and our marketing for security camera companies to bring in more installs, and let the CRM make sure each one turns into a long-term account.
